目的 總結同理心在冠心病重癥監護室（CCU）患者家屬溝通中的應用及效果。 方法 選擇2010年4月－5月入住CCU的患者100例，按入院先后順序前50例設定為對照組，后50例設定為觀察組；對照組采用傳統常規方法與患者家屬進行溝通，觀察組應用同理心理念與患者家屬溝通。觀察兩組患者家屬在非探視時間到訪次數、糾紛次數和CCU護理工作滿意度情況。 結果 觀察組患者家屬較對照組在非探視時間到訪次數、糾紛發生次數少，而滿意度較對照組高，兩組比較差異有統計學意義（P＜0.05）。 結論 應用同理心與CCU患者家屬進行溝通，可增加醫患間的理解和信任，減少非探視時間內家屬到訪次數，有利于維護醫院正常的工作秩序，同時減少糾紛的發生，提高了護理服務滿意度。
Objective To compare the effect and degree of satisfaction of different analgesic interventions for tubes of pericardium and mediastinum removal after cardiac surgery. Methods From December 2017 to June 2018, 94 patients undergoing open heart cardiac surgery with tubes of pericardium and mediastinum were allocated randomly into three groups including a group A (32 patients), a group B (35 patients), and a group C (27 patients). In the group A, intravenous Dezocine was given as analgesics. In the group B, intravenous Dezocine plus oral ibuprofen were given. In the group C, interventions of group B plus specific nursing guidance were given. With the help of visual analogue scale (VAS), scores of pain during and after the tubes removal were collected. The degree of satisfaction and other adverse effects were also recorded. Results The VAS scores and fading time of pain in the group B were significantly lower than those of the group A (P<0.017). The score of sleeping was better in the group B as well. The VAS scores and fading time of pain in the group C were also significantly lower than those of the group A, and the scores of mood, activity as well as degree of satisfaction were all higher than those in the group A (P<0.017). The scores of activity and degree of satisfaction in the group C were higher compared with the group B (P<0.017). Conclusion Combination of intravenous Dezocine and oral ibuprofen seems to be more effective than each individual. Professional and specific nursing guidance could increase the degree of satisfaction for chest tube removal after cardiac surgery.